Have questions? We're here to help. Choose one of the options below.
📍 Why is my GPS location sometimes inaccurate?
+
GPS accuracy depends on several factors: signal strength, terrain (buildings, trees), and your device's antenna. We recommend enabling "High Accuracy" mode in location settings. In tunnels or underwater, GPS is unavailable, so we switch to accelerometer-based wave detection.
💳 How do I cancel my subscription?
+
To cancel Premium, go to Settings → Subscription → Manage Subscription → Cancel Renewal. Apple and Google will refund your prorated amount if you cancel within the first week. You'll lose access to premium features immediately, but your data is preserved.
📥 How do I export my session data?
+
Go to Profile → Settings → Data & Privacy → Export Data. You'll receive a ZIP file containing all your sessions in JSON format. This is GDPR-compliant and can be imported into other apps.
🌊 Why does the forecast sometimes differ from actual conditions?
+
Our forecasts come from Open-Meteo and NOAA, which have 1-3 hour resolution. Local bathymetry (underwater topology), reefs, and wind shadows can significantly affect actual wave conditions. Forecasts are most accurate 24-48 hours out.
🔒 Is my data private and encrypted?
+
Yes. Session data is stored locally on your device. When synced to cloud, it's encrypted in transit (HTTPS) and at rest (AES-256) on Firebase. See our Privacy Policy for full details.
If you experience a critical issue (crashes, data loss, security concern), please email support@surfast.app with "URGENT" in the subject line.